Terms & Conditions

Terms and Conditions for The Branding & Web Co

Effective Date: 15th October 2024

Welcome to The Branding & Web Co (referred to as “we,” “us,” or “our”). By accessing or using our website, www.thebrandingweb.co.uk (the “Site”), you agree to comply with and be bound by the following Terms and Conditions. Please read these terms carefully before using our services.

1. Introduction

These Terms and Conditions govern your use of our Site and the purchase of digital products offered by The Branding & Web Co. By placing an order with us, you agree to these terms.

2. Services Offered

We provide the following digital services for small businesses:

     

      • Custom Web Design

      • Branding Design

      • Business Stationery Design

    3. Payment Terms

       

        • All payments must be made in full before we begin any design work.

        • We accept various payment methods, which will be detailed at the point of sale.

      4. Turnaround Times

         

          • Custom Web Design: Estimated turnaround time is 2-4 weeks, depending on the complexity of the project.

          • Branding Design: Estimated turnaround time is approximately 2 weeks.

          • Business Stationery Design: Estimated turnaround time is approximately 1 week.

        Please note that these timeframes are estimates and may vary based on specific project requirements.

        5. Refund Policy

        Due to the nature of our digital products and the time invested in creating custom designs, we do not offer refunds. All sales are final once the payment has been processed. If you have concerns about your order, please contact us to discuss.

        6. Intellectual Property

        All designs and products created by The Branding & Web Co remain the intellectual property of our company until full payment is received. Once payment is completed, you will have the rights to use the final designs for your business purposes.

        7. Client Responsibilities

        You agree to provide accurate and complete information necessary for us to complete your order. Any delays in providing required information may impact the turnaround time.

        8. Limitation of Liability

        To the fullest extent permitted by law, The Branding & Web Co shall not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use our services or products.

        9. Governing Law

        These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising under or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England.

        10. Changes to Terms and Conditions

        We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Your continued use of the Site after any changes constitutes your acceptance of the new terms.

        11. Contact Information

        If you have any questions or concerns regarding these Terms and Conditions, please contact us at:

        The Branding & Web Co
        Fenners Marsh,
        Gravesend, DA12 2JH
        Email: thebrandingwebco@gmail.com

        Privacy Policy for The Branding & Web Co

        Effective Date: 15th October 2024

        This Privacy Policy outlines how The Branding & Web Co (“we,” “our,” or “us”) collects, uses, and protects your personal information when you visit our website, www.thebrandingweb.co.uk (the “Site”), and when you purchase our digital products.

        1. Information We Collect

        We may collect and process the following personal data about you:

           

            • Personal Identification Information: Name, email address, phone number, and mailing address.

            • Payment Information: Billing address and payment details (processed through secure third-party payment processors).

            • Usage Data: Information about how you use our Site and services, including your IP address, browser type, and pages visited.

          2. Purpose of Data Collection

          We use your personal information for the following purposes:

             

              • To Provide Services: To process your orders and manage your account.

              • Customer Communication: To respond to your inquiries, provide customer support, and send you updates regarding your orders.

              • Marketing: To send you promotional materials and information about our products (you can opt out at any time).

              • Website Improvement: To analyze usage data to enhance our Site and services.

            3. Legal Basis for Processing Personal Data

            We process your personal data under the following legal bases:

               

                • Consent: When you provide your information for a specific purpose, such as subscribing to our newsletter.

                • Contractual Necessity: To fulfill our contractual obligations to you when you purchase our products.

                • Legitimate Interests: To improve our services and communicate effectively with you.

              4. Data Retention

              We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law.

              5. Data Sharing and Disclosure

              We do not sell, trade, or otherwise transfer your personal information to outside parties, except:

                 

                  • Service Providers: We may share your data with third-party service providers (such as payment processors and email marketing platforms) who assist us in operating our Site and providing services, under strict confidentiality agreements.

                  • Legal Compliance: We may disclose your information if required by law or to protect our rights or the rights of others.

                6. Data Security

                We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, or destruction. However, no method of transmission over the internet is 100% secure.

                7. Your Rights

                Under GDPR, you have the following rights regarding your personal data:

                   

                    • Right to Access: You can request a copy of the personal data we hold about you.

                    • Right to Rectification: You can request correction of inaccurate or incomplete personal data.

                    • Right to Erasure: You can request the deletion of your personal data under certain conditions.

                    • Right to Restrict Processing: You can request the restriction of your personal data processing.

                    • Right to Data Portability: You can request a copy of your personal data in a structured, commonly used format.

                    • Right to Withdraw Consent: If we rely on your consent to process your personal data, you can withdraw that consent at any time.

                  To exercise these rights, please contact us at the email address provided below.

                  8. Contact Us

                  If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

                  The Branding & Web Co
                  Fenners Marsh,
                  Gravesend, DA12 2JH
                  Email: thebrandingwebco@gmail.com

                  9. Changes to This Privacy Policy

                  We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.

                  Refunds and Returns Policy for The Branding & Web Co

                  Effective Date: 15th October 2024

                  At The Branding & Web Co, we value your satisfaction. However, due to the nature of our digital products and the custom design services we provide, we have established the following Refunds and Returns Policy.

                  1. No Refund Policy

                  All sales of digital products and custom design services are final. Due to the time and resources we invest in creating unique designs for our clients, we do not offer refunds once payment has been processed. We encourage you to review your order carefully before completing your purchase.

                  2. Payment Terms

                     

                      • Full payment must be made prior to the commencement of any design work.

                      • By placing an order, you acknowledge and agree to these payment terms.

                    3. Return Process

                    Since our products are digital and customized, we do not accept returns. However, if you encounter any issues with your final design or have concerns about your order, please contact us within 7 days of receiving your final product.

                    4. Contacting Us

                    To initiate a discussion regarding your order or to address any concerns, please contact us at:

                    Email: thebrandingwebco@gmail.com
                    Address: Fenners Marsh,
                    Gravesend, DA12 2JH

                    5. Conditions for Support

                       

                        • Please provide your order number and a detailed description of the issue when contacting us.

                        • We will review your concerns and do our best to resolve any issues promptly.

                      6. Customer Support

                      Our customer support team is available to assist you with any questions or issues. We aim to respond to all inquiries within 2 business days.

                      7. Conclusion

                      We appreciate your understanding of our policy regarding refunds and returns. Our goal is to deliver high-quality, customized designs that meet your needs. If you have any questions or require further clarification, please don’t hesitate to reach out.

                      Thank you for choosing The Branding & Web Co!